How to Request Help

Outsource IT

Live Remote Support: Your Support Your Way!

We make it easy! Choose the way you would like to initiate support.
Over the years we have listened to our clients and implemented many ways to request support based on their needs. If you have an idea let us know! Connect to your Solutions Integrator Now!

You're human, and your support should be too. Speak to a Solutions Integrator on the phone now! 888.546.4DTi (384) or 607.433.2200 Option 2	Chat with a live Solutions Integrator and receive Sales and Technical Support. We can even remote control your computer and fix your issue fast!	Live Online Meeting Click here to connect to a live meeting with your Solutions Integrator!	Download the Remote Support Tool to enable your Solutions Integrator to connect to your system remotely. Click here

Create a Ticket:
Create and manage tickets via our secure online Help Desk Portal. support.directive.com	Send an email to the Help Desk to create a ticket automatically and communicate with your team or any member. support@directive.com	Dictate your issue straight to a voice mail ticket; a ticket will automatically be created. Call: 888.546.4DTi or 607.433.2200 ext 250	Fill out the form below, fax it to us, and we'll open a ticket for you. Fax Support Form Fax #: 607.433.2200