Wednesday September 7th - Significant, widespread flooding from Tropical Storm Lee affected the Central New York area, including Otsego County, where our offices are located. Our offices quickly became landlocked and were not able to conduct business. The flooding, caused a state of emergency and evacuations in our area, all roads closed, internet and electrical services were disrupted.
Emails sent to the helpdesk are being queued and will be delivered to our helpdesk when services are available and we are still responding and dispatching.
UPDATE September 12, 2011:
The help desk is back online and requests are being processed as quickly as possible. Our offices have re-opened today, Monday September 12.
We thank everyone for their patience as we work through this. Feel free to contact us if you have any questions.