TeleVantage® Add-Ons
TeleVantage Contact Center Scoreboard
This application gives contact center managers the tools they
need to track queue and agent productivity from their PC, phone,
or wallboard. There are over 35 powerful new statistics in
addition to the built-in statistics of TeleVantage Contact
Center. TeleVantage Contact Center Scoreboard can show the state
of agent activity, display custom on-screen windows to monitor
specific contact center statistics, and connect with a physical
wallboard to make real-time contact center statistics publicly
visible. Alarms can be triggered when agent or queue statistics
exceed custom thresholds. Alarms can be configured to send voice
mails, emails, play custom sounds, change the color of
individual statistics, or even send pages.
 Find
out more>>
TeleVantage Call Classifier
This application lets businesses identify callers, look up
additional caller data in any database, intelligently route
calls, and present contact center agents with scripts and
related caller information before they answer the phone.
TeleVantage Call Classifier improves contact center agent
productivity by displaying web pages with caller or account
details.
Find
out more>>
TeleVantage Smart Dialer
This application provides automated outbound dialing for contact
center agents. It is designed to retrieve phone numbers from a
customer database and place calls during specified hours of the
day. Customer data is pulled directly from an in-house database,
such as FrontRange's Goldmine, and a screen pop on the agent's
PC will appear for each call that is placed, allowing the agent
to greet the caller appropriately.
TeleVantage Persistent Pager
This application notifies users to retrieve important voicemail
messages in a timely manner. The system sends pages to a list of
users, in the order specified, and continues to send pages until
the voicemail message has been accessed. Persistent Pager
includes an easy-to-use administrator utility to help system
administrators define which mailboxes TeleVantage should monitor
and which users to page, where to reach them, and a scheduling
option.
Take a tour now! Learn more about TeleVantage,
the
award-winning phone system!
Read more! Discover more about TeleVantage in our resource
area, including customer case studies, product sheets and more!
Contact us today to learn how a Vertical solution can
enhance your business. |
