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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How To Keep Your IT Technicians From Having A Bad Time


If you have an in-house IT specialist, they are very likely the unsung hero of the office. Working behind the scenes to ensure the solutions you rely on are functioning, their efforts also enable you to improve and drive your business forward. However, many technicians can find themselves fighting an uphill battle against overload.

Consider the two major responsibilities of any IT department. First, there’s the maintenance side of things. If a business relies on their technology in order to function, they’ll find themselves in a tough spot should that technology break down. The IT department helps to keep that from happening by regularly performing maintenance and upkeep on the devices used by the rest of the staff, as well as assisting with any technology issues the rest of the staff may encounter.

Secondly, IT is also responsible for seeing to it that your technology is in line with your goals for your business. Part of their purpose is to shape your company’s IT in preparation for the future, educating themselves on what may be coming next and ensuring that your company can respond and adapt accordingly.

Either of these responsibilities on its own would be considerable, and would take a considerable amount of time for an IT employee to do properly. What happens, then, when someone is responsible for both?

Unfortunately, regardless of how diligent your IT specialist is, one or both of these considerations are likely to suffer. Your employee can only focus on one of them at a time, after all. Most companies simply don’t have enough in-house IT employees necessary to support all of these needs. As a result, many IT departments will focus on maintenance activities--ensuring that the business can function in the present, borrowing against their ability to grow in the future.

This is no way for your business to function. Fortunately, there is an alternative that allows all responsibilities of IT to be filled: assistance from a managed service provider, or MSP.

In addition to independently providing comprehensive IT services, an MSP can help supplement the efforts of an in-house IT resource, either laying the groundwork for future growth or seeing to the present needs of your staff. Either way, the end result is the same: a forward-thinking business making optimal use of its resources, and IT resources being able to accomplish what they need to.

Directive can be the MSP to help your business fulfill its needs. Give us a call at 607.433.2200 to learn more. 

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Thursday, June 21 2018
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