What Are The Benefits of Managed IT Services?

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses. Traditional IT technical support methods are mocked and scrutinized constantly, yet some businesses continue to invest in their IT only when it breaks.

What you'll learn:

• How expensive downtime is for your business and how to calculate it.
• The difference between traditional IT support and Managed IT Services.
• How switching to a Managed IT provider can save your business time and money.
• How to budgetize your IT expenses.
• How your small business can afford enterprise-level technology solutions without breaking the bank.

The Problem with Traditional IT Methods

The traditional IT practice is often coined the “break-fix” method. When something, such as a computer, network, or server, is broken, tech support arrives on-site to fix it. They track their time and materials during the repair process. Often, a close business relationship between the two parties is never established – the technician may not be familiar with all of the intricacies and scope of the business’s IT needs, resulting in misguided support and even more billable time to resolve it. All the while the business is suffering a loss in productivity as the staff members affected by the outage experience downtime, and cannot perform their jobs as effectively without their working equipment.

What Our Customers Say!

Chris and his team are some of the hardest working and consistently superb people I've dealt with in this industry. They have a streamlined infrastructure allowing them to cover all bases and produce excellent results. They know the hardware, the software, the programming, and the lifecycle. His investment in his company has positioned them for continued growth without sacrificing customer service in any way. Directive is the only company I would consider for my development and support needs.

Raymon Manion Deputy Secretary General - Oneonta, NY