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Network Monitoring, Maintenance & Remediation

You will recieve comprehensive support that includes remote & on-site server remediation services at a flat monthly rate, meaning there are no 'per-incident' charges. Proactive maintenance prevents downtime and gives you peace of mind knowing your servers are being watched 24/7/365.

The NOCOLOGY Server Platform

Your servers are the heart of your I.T. Infrastructure. Any downtime means a massive loss in productivity of your end-users. NOCOLOGY's Managed Server Care combines constant 24/7/365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability.

“Your IT infrastructure is our priority.”

Key Features:

  • Unlimited Remote & On-Site Support from
    8:30am - 5:30pm

  • 24/7/365 Emergency Support

  • Managed Anti-Virus Protection

  • Network Policy Enforcement & Administration

  • Security Administration


Benefits

  • Slashed costs with our Flat-Rate IT

  • Enterprise-Level Care

  • Proactive maintenance significantly increases up-time

  • Reduction of operational costs; increased profits

  • Increased productivity from your employees by re-focusing efforts on your businsess instead of your IT

  • Combined with NDR (NOCOLOGY Disaster Recovery) and Server Disaster Assurance, Directive Provides Guaranteed Server Recovery!

Preventive Maintenance

The NOCOLOGY technology platform has built-in advanced server monitoring and diagnostic tools, an ahead-of-the-curve knowledge base to determine monitoring priorities, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem. Last but not least, Server Care provides remote and on-site remediation services.

The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users.

Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As a NOCOLOGY-powered client, your IT Infrastructure is our priority.

Proactive Monitoring

NOCOLOGY provides 24/7/365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs). NOCOLOGY watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the Directive NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. As a result, your staff will be more productive because our service allows them re-focus their efforts on your business, instead of chasing IT problems.

Administrative Protection

Our NOC conducts checks to ensure anti-virus signatures are updated on servers at regular intervals. NOCOLOGY’S Managed Server Care program also comes bundled with anti-virus network edition and email server edition, if desired.

White and Blacklisting of Security Patches

NOCOLOGY services include White and Blacklisting of critical Microsoft (OS & application) security patches. The NOC carries out multiple proactive preventive daily and weekly checks, reducing chances of failure.

Policy Administration

To optimize your internet network infrastructure, NOCOLOGY Server Care includes Active Directory Administration and Policy Management. Network Policies and File/Folder Permissions are managed based on pre-established protocols, ensuring the internal security your business relies on.