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Desktop & User Management: Remote & On-Site Technical Support

Directive Services Desktop User Management

Your end-users' time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24/7/365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.

The NOCOLOGY Desktop Platform

NOCOLOGY's Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the NOCOLOGY technology platform with all of the intelligence built-in to conduct day-to-day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to NOCOLOGY's unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Directive NOC. We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Key Features:

  • 24/7/365 Help Desk Support for your end-users via the NOCOLOGY Client Portal

  • Unlimited 24/7/365 Phone Support

  • Available On-Site 24/7/365 Emergency Support

  • Bundled ScreenConnect Remote Control Solution to enable your staff access to their work PC from any Internet-connected computer, anywhere.

  • Managed Anti-Virus and Spyware Monitoring, Maintenance, and Removal