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Alerts

12/30/2016 7:50am EST - One of our servers is currently unresponsive or slow. Support engineers are currently working on resolving the issues. We will update this alert once the issues have been fully resolved. Thank you for your patience and understanding.

12/30/2016 10:15am EST - The issues with the server being slow or unresponsive have been resolved. Support engineers are monitoring the server.

12/25/2016 5:15am EST - One of our servers had a failure and is being restored. We will update this page once it's back up.

 

12/25/2016 7:20am EST - The server has been restored and the server is back up. We are monitoring the server.

12/3/2016 2:15am EST - While monitoring the network we received an alert regarding a large, inbound denial of service (DoS) attack aimed at one of our servers. The amount of traffic has caused service interruptions to adjacent customers so, to protect the integrity of our network, we've instated a null-route on traffic to and from this IP. While the null-route is in place all traffic to and from that IP address, including legitimate traffic, will be dropped. The null-route will stay in place until the attack has subsided.

UPDATE 12/3/2016 2:58am EST - At this time we have removed the null route on the server. We are receiving no alerts against the server. Traffic will be monitored throughout the night to ensure no issues occur again.

5/5/2016 5:35pm EST - We have recevied notice that the web server at the 65.99.240.* IP address is currently unresponsive or slow. Support engineers are currently working on resolving the issues. We will update this alert once the issues have been fully resolved. Thank you for your patience and understanding.

5/5/2016 6:53pm EST - The web server at the 65.99.240.* IP address is back online.

5/3/2016 - We have received notice that the web server at the 72.249.109.* IP address is currently unresponsive or slow. Support engineers are currently working on resolving the issues. We will update this alert once the issues have been fully resolved. Thank you for your patience and understanding.

UPDATE:

5/3/2016- The web server at the 72.249.109.* IP address is back online. This server experienced a DDOS attack and was under high loads from malicious IP addresses. The malicious IP addresses have been blocked and the load on the server has stabilized.