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Customer Service

Now that we've talked about your marketing strategies aimed at new clients, we are going to take a look at the way you handle pleasing and keeping your existing customer base.

Outstanding customer service develops loyalty. Loyalty will then create new business, whether it be through purchasing additional services from your company, or referring a new customer.

  • First Name
  • In what ways do you bring your prospects and clients together, online and offline? *
  • If Other, please explain:
  • What special products/services are targeted toward your loyal clients? *
  • If Other, please explain:
  • What does your company do to ensure customer satisfaction? *
  • If Other, please explain:
  • How does your company measure customer satisfaction? - Check all that apply. *
  • If Other, please explain:
  • Do you have a referral program? *
  • Please define:
  • How does your company encourage customer referrals? *
  • If you have lost customers in the past, what was the reason? *
  • Describe a picture of your ideal customer experience. *