IT Engineer

IT Engineer

Directive is looking for a motivated IT engineer to join our service team. If you enjoy solving complex problems, working alongside a team, and keeping people productive, we want to hear from you.

Our IT team keeps our clients' users connected. You will identify, document, and troubleshoot user computing issues through to resolution while maintaining a high level of customer satisfaction.

This role rewards dedication, persistence, and follow-through. You will make full use of the resources we provide and research resolutions on your own when needed. We invest in ongoing training, and we expect you to take advantage of it.

Day to day, you will work in our professional services automation platform along with service-specific tools to deliver remote and onsite support, keep service request records current, and coordinate with internal staff and vendor support to close out issues.

Minimum Skills Required:

• Working knowledge of computer hardware
• Knowledge of Microsoft software: Windows 10 and 11, Microsoft 365. Windows Server and Active Directory experience is a plus
• Strong interpersonal skills for communicating with users and vendors
• A passion for teamwork, continuing education, problem solving, and exceptional customer service
• Well spoken, outgoing, organized, detail oriented, dependable, and flexible
• Valid driver's license and proof of insurance
• Reliable transportation

This Position Entails:

• Troubleshooting user problems remotely and onsite
• Accurately documenting all activity performed
• Managing, maintaining, troubleshooting, and supporting user networks, equipment, software, and services
• Taking on assigned projects and following them through to completion on schedule
• Learning quickly and adapting to changing requirements

The Successful Candidate Is:

• Professional and articulate
• Technically proficient
• A relationship builder
• A problem solver

Salary Range: $41,600 - $62,400