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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Managed IT Services: How do they Impact Upstate New York Small Businesses?

managed services businessman

One of the questions we get fairly often is what are the benefits for a small business switching to a managed IT service as opposed to a break-fix-style relationship. When a new client calls upon us to resolve an issue or organize an IT project we talk to them about our proactive managed services, and often we get a reply like "Well we love your service, but we'll just call you when something is broke." Managed services offer a lot of stability and benefits for small businesses. What exactly can switching to a proactive managed services agreement with your IT provider do for your business?

Proactive Vs. Reactive

Proactive Vs. Reactive is the big philosophy of a managed services provider. Instead of waiting for your expensive server to break down and leave your employees waiting for the network to be restored, we dedicate time to perform maintenance, patches, and security updates to your IT infrastructure. Your servers and workstations see a lot less downtime with a little regular maintenance, which in turn prevents downtime and expensive repairs. Proper planning and automated IT monitoring tools can help anticipate problems before they bring down your bottom line. Dealing with IT failures before there is an impact on the business means drastically fewer surprise expenses. First and foremost, the managed IT service way of thinking can help your business avoid disruption.

Flat-Rate Pricing

Ever notice that your technology seems to fail at the worst times, such as right after a big expense or during a big time-sensitive project where every dollar matters? In a world where Murphy's Law seems more than just an anecdote, a little stability is important, especially for businesses. Managed services offer a more predictable approach to IT expenses by greatly reducing the number of failures and doing so at a flat-rate that is much easier to budget. All that extra money saved up for those unforeseeable disasters can actually go to expanding your business forward.

Free up your Employees

When you know a call to your IT provider is going to cost you money, how much time do you waste living with/dealing with/trying to resolve the problem yourself? How much time do employees waste trying to cope with IT issues? What about those mundane time-wasting tasks like rebooting the workstation for Windows updates, keeping anti-virus up to date, and other tasks you don't want to be billed an hourly fee for? Keep your employees doing what you hired them for instead of needlessly chasing down IT issues.

Business Growth and your IT

Directive is not in the business of fixing computers. Sure, we're great at it, but we're in the business of taking a complicated, expensive portion of your day-to-day business and making it work for you. Managed services can enable every point of your IT infrastructure from your hardware to your software licenses to your support agreements from other vendors to align with the goals of your business. We can transform your technology from a 'necessary evil' to a powerful tool that gives your business the edge and drives your organization forward.

A Closer Relationship with your IT Provider

Companies that only pay us to fix issues don't always expose us to the ticking time-bombs that could be currently in place in their technology infrastructure. When your IT provider has a 360 degree view of your business we can prevent a lot of IT disasters before they cause end-user interruption, missed opportunities, and huge expenses. Our goal is to eliminate these surprise expenses and make your technology work for you so your business can grow. Want to see what Managed IT Services can do for your business? Give us a call at 607.433.2200 or fill out this quick form to set up a FREE, no-gimmicks, no-nonsense IT consultation. There's no obligation, we'd just love to show you what NOCOLOGY can do for your company!