Directive Blogs

The emergence of Artificial Intelligence as a ubiquitous productivity tool marks a profound inflection point in the human story that parallels that of the printing press. For centuries, progress was measured by what could be created with hands and how they used the tools at their disposal. What’s changed is that we have now entered an era where the tool itself begins to think, synthesize, and create for itself. This shift represents more than just a technological upgrade; it is a fundamental reconfiguration of how we work. This month, we wanted to take a long look at the benefits AI is bringing humanity.

Quantifying the impact of AI on employment is notoriously difficult because technology rarely replaces a job in its entirety. Instead, it tends to disassemble a role into its component tasks. While AI is exceptionally efficient at handling repetitive, data-heavy, or predictable processes, it struggles with the high-level reasoning and interpersonal nuances that define many professions.

As the water cooler whispers about artificial intelligence get louder, workers are actively becoming worried about the status of their jobs. The idea of robots taking jobs can sound alarming, but knowledge is power. By understanding how AI works and what it can do for a business, employers and employees alike can gain some perspective and peace of mind. 

Artificial intelligence, or AI, has upended the way that we discuss technology in business, society, and individual everyday life. While we mostly focus on the benefits of the technology, there are many downsides to consider as well. That’s what we’d like to discuss today; how AI has a dark side to it that potentially requires regulation.

Artificial intelligence is the latest IT buzzword that everyone seems to focus on and it’s because it is a big deal. Advances in computing have created an environment where developers can create software that effectively learns. Unfortunately, due to the nature of AI regulation; or, the complete lack of it, there are some who are concerned that the technology—which could be a revolutionary tool for the improvement of human societies—is being degraded.

Artificial Intelligence is one of the most disruptive and innovative technologies that has come down the line in a decade. It can do things in minutes that would take people hours or days. It will only get more sophisticated from here. Unfortunately for business owners, the use of AI can mean that sometimes you lose sight of just how valuable your human employees are. This month, we take a look at why human employees can be an important part of keeping your automated tools in check. 

Artificial intelligence has taken the world by storm, and the advent of emerging technologies has many small businesses thinking about how they can utilize it to cut costs, improve operations, and eliminate unnecessary or repetitive tasks. Let’s take a look at three ways your business can leverage artificial intelligence to the best of its ability.

Artificial intelligence has always been an intriguing concept, from the works of Isaac Asimov to the initial work at Dartmouth College in the 1950s. Nowadays, many of the technologies that we rely on each day incorporate some version of artificial intelligence… and more progress is made each day. Of course, for all its benefits, artificial intelligence can also create some problems for businesses.

In recent years, artificial intelligence (AI) has emerged as a powerful tool that can revolutionize small businesses. With its ability to analyze vast amounts of data and make intelligent decisions, AI has the potential to streamline operations, improve customer service, and drive growth. Let’s explore some practical applications of AI that can benefit small businesses and help them thrive in today's competitive landscape.

More small and medium-sized businesses than ever are seeing AI's potential to transform their operations. However, like any technology, AI has its own set of pros and cons. Let's discuss three major advantages and drawbacks you can expect if using it in your business. Hopefully, it helps you make an informed decision about adopting AI.

One of the many tasks undertaken by the United Nations is to protect human rights around the globe while also working to create more sustainable and climate-friendly development. As such, the UN has recently taken a healthy interest in the development of artificial intelligence, hoping to develop guidelines that allow us to get the most value out of AI without creating more significant problems.

Artificial intelligence is all the rage these days. In fact, most businesses are using it for a multitude of things. With everyone all-aboard the AI train, it’s easy to confuse the computational power and speed AI offers to be infallible. Unfortunately, AI can get things going sideways if you aren’t careful. When it does go wrong, the consequences can be more than just an inconvenience.

Here's a look at some of the most critical ways AI can go wrong:

It is fascinating to think that in 2026, our workdays will be defined by orchestrating AI agents, optimizing cloud-native environments, and deploying self-healing security protocols. But if we rewind exactly 40 years to 1986, business technology wasn’t just "retro," it was a different reality entirely.

In 1986, the cloud was something that ruined your Saturday tee time, not a place where you stored your database. Here is what the cutting edge looked like when high-tech involved a lot more physical heavy lifting.

One question businesses have been asking over the past couple of years is: “Is crypto a viable payment system?” With the maturity of digital asset markets and the rise of regulated stablecoins, the landscape is more professional than any time in the past, but still carries with it substantial risks. If you are considering adding digital assets to your checkout or B2B payment flow, here is the current breakdown of the pros and cons.

In the late 1990s, computer security was simple: you locked the door to the server room and hoped nobody guessed that the admin password was, well, “admin.”

Fast forward to today, and that is simply unrecognizable. Hoping for the best isn't just a poor strategy; it’s a liability. As you set your business goals for the coming year, it’s time to move past legacy mindsets. Modern protection requires more than just software; it requires a team that is trained, vigilant, and ready to act as your first line of defense.

Working in IT, we see the behind-the-scenes of dozens of businesses. To many, a Point of Sale (POS) system is often viewed as just a digital cash register. It’s actually the central nervous system of a modern business. When it works, it is invisible; when it fails, the entire operation grinds to a halt. As we move through 2026, the complexity of these systems has reached an all-time high. Here are five of the biggest challenges we see businesses facing today from an IT perspective.

We’ve all been there: the Wi-Fi drops during a high-stakes meeting, or the TV remote ignores your commands for the tenth time. In a moment of pure frustration, you give the device a love tap, and—as if by magic—it starts working again.

Whether you call it percussive maintenance or just asserting dominance, that physical jab feels like a victory. While that slap might provide a temporary fix, you’re actually playing a high-stakes game of planned obsolescence.

As a technology aficionado specializing in the rapid evolution of the digital age, I find few sectors as compelling and transformative as the automotive industry. Over the past two decades plus, the automobile has undergone a metamorphosis far beyond mere aesthetic tweaks or incremental engine improvements. We've witnessed a profound digital revolution, turning what was once a purely mechanical marvel into a sophisticated, interconnected, and intelligent machine.

Let's buckle up and take a drive through the past 25 years highlighting some of the most significant digital innovations that have redefined our relationship with the car.

We’ve seen our fair share of convenience vs. security trade-offs, but few consumer devices sit at the center of that Venn diagram quite like the Ring camera. To the average user, it’s a doorbell that significantly reduces package thieves. To those of us that work with technology, it’s a sophisticated Internet of Things (IoT) sensor with a direct, persistent uplink to one of the world’s largest cloud infrastructures.

You've heard the grumbling, seen the memes, and probably even felt it yourself: that vague, all-powerful entity known as the algorithm. It's blamed for everything from political polarization to your inexplicable obsession with people eating military rations. What exactly is it, and what digital giants are pulling its strings?

Do you know what one of the most frustrating budgetary issues you run into is? One I’ve heard about quite a bit is the rush to spend every allocated cent in the IT budget before these funds are redistributed to other departments.

While the instinct is understandable, we want to reinforce that you should never make IT purchases solely to meet a spending benchmark. Instead, all invested funds should be directed so that you see returns.

You invested in technology to support your business, spending time and money to acquire and implement it. What happens if that technology turns out to be a lemon… a high-priced item that’s ultimately a dud, or at the very least doesn’t mesh with your future plans?

This is often the result when tech is purchased to fix a short-term issue without a long-term strategy, and ultimately means that the purchaser loses money and productivity due to incompatibility issues. Alternatively, planning a strategic roadmap for your IT to follow helps ensure your investments actually advance your business’ future.

It's the ultimate workplace paradox: the very tools designed to make our jobs easier, faster, and more flexible often feel like the source of our deepest stress. From the endless barrage of email notifications to the pressure of being always available, modern work technology is a true double-edged sword.

So, does technology create stress or remove stress in the workplace? The answer, like most things in the digital age, is both.

As the backbone of modern business, an effective technology department is less of a cost center and more of an essential investment. But what exactly makes up those line items in your IT budget?

Understanding the different categories of IT expenses is crucial for strategic planning, controlling costs, and demonstrating the true value of IT to the rest of the organization. Let's break down the major types of expenses that form a comprehensive IT budget.

We’re sure at some point you’ve used the idiom, “If it ain’t broke, don’t fix it,” particularly in regards to your IT. While it might feel responsible and safe to stick to this motto as much as possible, there will come a time when it becomes dangerous to hold fast to it. In fact, business technology professionals might even call this motto irresponsible. Here’s why.

How much control do you really have over your IT assets? Oftentimes, businesses will consider other priorities, like sales, operations, and customer service, before they focus on IT systems and resources. The problem with this is that it creates a significant burden for your business, both in terms of the hidden financial drains and serious security vulnerabilities that undermine your business’ stability.

Technology works wonders for business, but it also enables other organizations, like law enforcement. We aren’t here to argue ethics, but we would like to touch on some of the technology that certain agencies are using in the execution of their jobs. Specifically, we want to highlight the issues involving the very sophisticated AI and data-mining platforms, such as those developed by Palantir.

Adopting smart office technology—from connected lighting and thermostats to sophisticated monitoring sensors—can transform your workspace, offering efficiency and a modern aesthetic. Yet, as IT experts, we must guide you past the shiny facade to confront a critical reality: every new smart device is a potential gateway for cyber threats.

You should not have to sacrifice security for the sake of being "high-tech." However, implementing these solutions without a robust security strategy is a risky gamble.

Here's a horrifying thought: Imagine your beautiful office has 50 hardworking employees... but only one tiny, single-stall bathroom. It's chaos. There's a line down the hall, all day. Productivity grinds to a halt. It's a classic bottleneck, and it’s completely unnecessary.

Here's the hard truth: This is exactly what’s happening to your business’ data right now. You’re paying your ISP for a super-fast Internet connection, but you’re forcing all that crucial business data through a flimsy, $50 consumer-grade router; you’re going to find out it’s not up for the job.

Technology doesn’t last forever, so what would you do if your keyboard or computer monitor bit the dust tomorrow? Some might just throw the technology in the trash and not think twice about it, but that’s the exact opposite of what you should do. Instead, we urge you to go through the proper channels to properly dispose of your old electronics—if not for the environment’s sake, then for your business’.

Have you ever considered investing in smart technology for your office? We’re talking, of course, about the smart appliances, lights, thermostats, and so on, all of which make your office feel like you stepped into a sci-fi movie. As IT experts, it would be wrong for us to let you implement all these shiny new solutions without considering the security implications.

Our question to you is this: are you willing to leave glaring security weaknesses in your infrastructure for the sake of being considered “high-tech?” We hope the answer is an emphatic “no.”

Cryptocurrency has brought about innovative new technology for use in the business world, but it’s also created more headaches, primarily due to ransomware. With ransomware, a malicious entity can lock down your computer files and demand a cryptocurrency ransom in exchange for your data’s safe return. So, why is cryptocurrency the chosen currency for these kinds of transactions?

An old fable says that a frog placed in a pot of boiling water will jump out immediately, but if the water is warmed to boiling with the frog already in it, the frog won’t notice until it is already too late. Many businesses today act like that frog, overlooking minor tech issues that signal a growing problem until the damage is done.

Let’s see if we can identify some of these issues to help keep you out of hot water.

Let me ask you something: how well does your current IT support function?

If your first instinct is to say something vaguely positive, like “good” or “fine,” you’re probably missing out on significant benefits that could come from a more immersive and fleshed-out service delivery, rather than a stopgap meant to preserve the status quo. If your provider has never asked you about the future and your goals for it, it may be time to seek what else is out there.

When was the last time you gave the time of day to your business’ phone system? The Internet has largely made traditional telephone solutions obsolete, yet countless businesses still cling to them for dear life. Still, dismissing the importance of the telephone as a way to connect with your customers would be foolish, so our focus today is how businesses like yours can implement phone solutions that leverage the good while eliminating the bad.

What goes through your head when you hear the words “IT audit?” Are you worried about your business’ deepest and most shameful technology secrets being exposed, or are you excited about the opportunity to resolve issues that you might not even know exist? We hope you have the latter mentality, as it’s the appropriate one—especially if you want to build a business that stands the test of time.

It’s happening in your office right now. An employee, trying to boost productivity, pastes a chunk of your confidential client list into a public AI tool to draft a marketing email. They see it as a clever shortcut. You should see it as a massive data breach waiting to happen. The explosion of AI tools like ChatGPT is a game-changer, but for unprepared businesses in Oneonta and beyond, it's a dangerous new frontier.

A significant and growing number of small businesses are either actively using AI tools or exploring their potential, motivated by the promise of increased efficiency, cost savings, and gaining a competitive edge.

It's an exciting movement, proving that AI isn't just for huge mega corporations. Small businesses are using AI for everything from generating marketing content and handling customer service inquiries with chatbots to analyzing customer data and automating back-office tasks. The goal is to compete faster and smarter.

How does your business use virtualization? We guarantee you that at least part of your infrastructure is virtualized to some degree, even if you don’t realize it. From hardware infrastructure to your desktop infrastructure, there are plenty of options for how your business can leverage virtualization for considerable impact.

It’s easy to skimp here and there when you run a business. After all, it isn’t cheap, and you have to make difficult decisions every day for where you’re prioritizing your spending. One area where you can’t scrimp on a substandard investment is your technology; especially an old computer that has broken down over and over again. If you’re not careful, that broken computer could be holding you back and costing you profit.

In the movie Moneyball, Billy Beane and the Oakland A's changed baseball forever. Faced with a tiny budget in the early 2000s, Beane ignored traditional scouting and used data to find talented, undervalued players. This sabermetrics approach allowed a small-market team to consistently beat rivals with much bigger budgets, proving that data, not just money, can lead to success.

Today, those same principles apply to every business. In a competitive world, companies of all sizes and industries can use data to make smarter decisions, optimize resources, and build a stronger business for less.

Your business’ relationship with IT has a direct correlation to how well it operates. If your technology fails, your business suffers productivity losses, as well as financial ones due to decreased reliability in the eyes of customers and clients. One of the best ways to ensure you’re following through on the promises you make to your customers is to implement a proactive IT strategy to replace the reactive approaches seen in the past.

It's a familiar challenge for businesses: how do you build customer loyalty and a strong user experience while also making sure that their data is protected? Sustainable success depends on mastering this delicate balance. Instead of choosing one over the other, the goal is to optimize data protection without hindering your ability to engage customers and drive growth.

Does your organization have the good fortune of having an in-house IT department? More likely than not, even if you do, your department has maybe a couple of technicians at most, and they are all up to their ears in work, whether it’s keeping up with maintenance or struggling to implement new and innovative solutions. If you’re looking for ways to upgrade your organizational IT infrastructure, we recommend you start with a network audit to determine what needs to be done (and how we can help you do it).

If you want your devices to keep running smoothly, including utility and security, you need to ensure they are updated. Updates sometimes cause problems beyond what they solve, however. What looks like a routine patch or update could impact your important applications, and if you’re not careful, you could potentially cause a downtime scenario simply by being proactive with your updates.

How often do you find yourself thinking about how new technology will impact your business’ bottom line? Chances are, you have considered implementing a new piece of technology or two, but you might get stuck on whether or not it will actually be worth the investment. This is where you consider the return on investment that technology will provide, or ROI. Here’s how you can make sure your technology is providing results and what you can do if it doesn’t get the results you’re looking for.

Does your business really still use that old fax machine? Chances are, it’s just taking up space and costing your business valuable time, money, and resources that would be better spent elsewhere. Let’s look at how a fax machine can actively hold your business back, both in terms of operations and budget.

The more you’ve invested in anything, the more critical it feels for you to get a return on that investment. So, what happens if you keep pouring money into these efforts in the hope that it will eventually work out in your favor?

These kinds of skewed choices come about thanks to the sunk cost fallacy—the tendency human beings have to be swayed toward illogical decisions based on what we’ve already spent. 

Let’s discuss how to avoid this in your business by working through the logic, free of the emotional context that the sunk cost fallacy introduces.

In a lot of ways, your business’ IT is just like a chair; you want it to feel stable, steady, and secure, not unbalanced and unsteady. In particular, a reliable security strategy depends on three legs: your people, your processes, and your technology. Let’s look at how you can use this “stool” approach to IT security to improve your company’s resiliency to potential threats.

Are you blindly sprinting forward where your technology is involved, picking things that sound good, hoping you have enough forward momentum to reach the next stop? Unfortunately, this approach is often an option that many businesses take, usually to their detriment.

We want to remind you that you there is a better way: creating an IT roadmap to strategically merge your technology with your more functional business goals, helping you progress with every dollar invested.

The Internet is a staple in most offices around the world, and you’d be hard-pressed to find one that doesn’t rely on it in some fashion. A big part of seeing success with the Internet depends on your bandwidth, as well as your network’s capacity to reach the capabilities of your Internet service provider. Today, we want to break down what bandwidth is, as well as how you can make the most of your Internet package.

Acquiring a competitor can be a rewarding and profitable move, but it's crucial to inspect their technology to avoid any unwelcome surprises. A thorough IT audit helps you understand what you're getting and prevents a valuable investment from becoming a money pit. Let’s take a look at some of the things you need to assess before agreeing to take on growth through an acquisition.

There’s a specific stress that comes from the disconnect between the money you invest in your business IT and the value that comes back from it. Sure, you know what the money is being spent on… but that’s a far cry from knowing how these investments are shifting the needle.

Let’s discuss the importance of understanding what your IT is telling you and when you need to demand more information… politely, of course.

Your business wants to use every opportunity it can to increase its bottom line and eliminate unnecessary costs, but how often does printing enter into the conversation? You waste more paper, ink, and toner than you think by not keeping a close watch on your printing practices. The right technology can not only reduce these wasteful practices but eliminate them entirely, giving you more capital to invest elsewhere in your business.

You’ve probably heard the adage, work smarter, not harder. It usually describes the use of technology to bring time-and-money-saving benefits to the table that human workers can’t produce on their own. As good as technology is at boosting productivity and efficiency, it only works if you are able to get your employees engaged. 

While the allure of shiny new gadgets and cutting-edge software is undeniable, the real magic happens when these investments directly translate into tangible productivity gains, transforming how we work and propelling businesses forward.

Do you have that one friend who's still clinging to their cracked, ancient smartphone? You know the one: it's painfully slow, the battery dies in two hours, and it can't run half the apps you use. Now, imagine if an entire company operated like that, with every piece of its technology. It sounds like a comedy of errors, but for many businesses, it’s a silent disaster waiting to happen.

Artificial Intelligence (AI) has become a seriously hot topic. While integrating AI promises significant advancements and efficiencies, the narrative around AI-fueled layoffs—the displacement of human workers by AI—is increasingly met with a surprising twist: regret.

At Directive, a leading provider of proactive business technology support services, we've observed this trend with interest. It appears that many organizations that hastily replaced human capital with AI are now confronting unforeseen challenges. Managers that famously thought that replacing their paid employees with AI aren’t always happy with the results. Let’s take a look at the particulars of this phenomenon.

The CIO or Chief Information Officer of any organization has a lot of pressure on them to get their organization’s technology right. Not only do they need to put strategies in place that will help the organization prosper; they need to take the brunt of the heat when these IT initiatives don’t work out in the way they forecast them to. A lot of their job is to say yes when their best instinct is to say no. Today, we will look at three of the technologies that today’s CIOs are green-lighting.

As necessary as it is, business technology tends to be expensive, especially when things go wrong. Historically, these costs took the form of capital expenditures, which meant they were inherently expensive and unpredictable by nature.

This is precisely why it is so important to shift your business IT to an operating expense. Let’s explore why this is the case and how to implement this change.

Your business lives and dies by the strength of its network. If it’s not running well, your entire organization will feel it, and it could have serious implications for operations. You might end up with sluggish software or data transfers, among other issues. Here are some of the common holdups on your network that might be holding your business back.

Today, few topics are generating as much buzz right now as Artificial Intelligence. It's a concept that can feel both futuristic and, at times, a little intimidating. What if I told you that AI is already working behind the scenes in many businesses, acting as the most efficient, data-driven coworker you've ever had?

In business, it’s tempting to think, if it's not broken, don't fix it. This is especially true for technology. Your computers turn on, emails go out, and things seem to work… so why bother with constant maintenance?

What if I told you this safe approach is actually draining your profits? It’s a hidden expense, and understanding it can completely change how you see your IT.

With more people than ever working from home, their ability to receive the support they need to keep their devices in top working order is crucial. As a result, many businesses have turned to managed IT service providers to maintain their employees’ computers. MSPs like us utilize a tool called remote monitoring and management software (RMM). Let’s discuss what it is and why it is so useful for managing your company’s IT. 

Modern technology practically revolves around USB, but what do you really know about what goes on inside the cables and connectors? Let’s explore some of these minute details and see if we can achieve a new appreciation for this technology.

As you prepare to travel, remember that your digital security strategy needs to be as agile as you are. While advice like using strong, unique passwords and employing a VPN on unsecured Wi-Fi are helpful, professional data on the move has grown more complex. Today, we offer key security strategies that go beyond the usual to help you travel with greater digital confidence.

Every business owner understands the concept that time is money, but are you one of the few who know exactly how and where it is chipping away at your bottom line? One thing that is often cited is productivity, or often, the lack thereof. We believe that understanding these numbers is the first step to mastering them.

We’ve all felt that mini-panic that happens when our personal technology glitches. Not a great feeling. That’s just if your microwave is on the fritz, or your smartphone fell in the toilet. We all depend on multiple devices each day, but for a business owner who is responsible for so much, technology failure really isn’t an option. This month, we thought we’d go into how technology outages can impact a business to give you a better perspective of just how much is at stake.

Businesses are constantly seeking ways to build agility. Like many things, it’s not as easy as just saying it.  If your current technology feels more like a roadblock than a launchpad, it might be time to explore some different strategies. Let's talk about MACH architecture, the powerful framework designed to build a flexible, scalable, and future-ready digital workplace.

Do you ever wonder why some businesses seem to have endless technology problems? It’s not by accident. It's often a matter of not having the smart, simple habits in place to combat issues that present themselves. Let’s take a look at three ways that your business can avoid big technology headaches.

You see it everywhere, again and again: how much return an investment into proper business technology will bring, with little to no context behind these claims. We want to fix that.

Let’s examine why so much information about modern IT options can be less than helpful, and see if we can’t clarify what it means. Simplifying tech for the businesses we work with is one of our primary goals, after all.

The cloud is an essential piece of technology for any modern business, but how much do you actually know about the cloud in 2025? Any business can leverage the cloud, from small businesses to large enterprises. Let’s discuss what the cloud is, what it does, and how it can help your business reimagine its operations.

This summer, do you plan on getting away from the office for a bit? If so, we have some technology tips for you to help you stay safe and secure while on the go. Here are three ways you can prepare for travel with the right technology.

Remember the days of watching a loading bar slowly crawl across the screen? Or maybe that distinct screech of a dial-up modem connecting? While technology has rocketed forward since then, some businesses still cling to an outdated approach when it comes to managing their IT: the break-fix method.

This means waiting for something to go wrong—a server crash, a software glitch, a security breach—before calling for help. It might seem cost-effective initially, but this reactive stance is becoming increasingly risky and wasteful.

Robust IT tools and services are no longer a luxury, but the very lifeblood for organizations of every size. They provide the essential direction, unwavering stability, and seamless connectivity required not just to survive, but truly thrive in an increasingly digital world.

That said, the questions remain: what exactly constitutes these pivotal "IT tools and services," and more importantly, why should they take a top spot on your business priorities?

In any professional services firm—whether advising on law, managing finances, designing structures, or developing business strategies—the core value lies in specialized knowledge and trusted expertise. Delivering this value effectively for these types of organizations relies heavily on a powerful technology.

Is the steady hum of your office printer the soundtrack to shrinking profits? For many businesses, the hidden costs associated with printing—paper, ink, toner, maintenance, and even the time employees spend managing physical documents—add up to a significant expense.

At Directive, we specialize in proactive business technology support, and we often see companies bleeding money through unnecessary printing. There is a powerful solution: a Document Management System (DMS).

While it’s the longest-running joke in the world of IT, the question “Have you tried turning it on and off again?” is still an important one to consider when things are going awry. There’s a good reason why it’s such well-known advice, too: turning your device off can help solve a significant amount of technical issues. Why is this the case, and what can you learn from it?

Over time, you might add new technology solutions to your infrastructure to solve specific problems. Before you know it, you might have an overwhelming amount of technology that keeps your business operational. This issue—tech sprawl—can hold your business back from efficient operations, but don’t worry… we have a solution for you.

Your Point of Sale (POS) system does more than ring up sales, it’s the control center that keeps your entire operation running. From processing payments to managing inventory and generating reports, it plays a vital role in your daily business flow. Like any technology, a POS system can get old, glitchy, or just fall behind. If you’ve been questioning whether yours is still doing the job, here are five clear signs that it’s time to move on and upgrade to something better.

Think about running a small or medium-sized business. It's like trying to juggle a million things at once. You're super focused on keeping your customers happy, making sure your team is doing well, and, of course, making money. Among all of that, there is something that often gets overlooked: the technology that makes all of your efforts possible.

We’ve all heard it, perhaps even rolled our eyes at it: “Have you tried turning it off and on again?” This seemingly simplistic question has become a running gag in the world of IT support. But beneath the humor lies a fundamental truth: rebooting a device is often the most effective first step in resolving a surprising number of technical glitches.

We understand that, although it might sound elementary, this advice is based on solid technical principles.

You might remember the good old days of software, and by “good old days,” we mean “good old days of tedium, installing software on computers one by one.” 

Software as a Service, or SaaS for short, has put an end to those days and has made way for better options for SMBs. Today, we want to look into these subscription-based tools and showcase their benefits.

If your business technology setup is driving you nuts, you’re not alone. Many business owners and managers have endless gripes about the technology they use for their business. It could be that your Wi-Fi is crawling along and not allowing for productive Internet speeds, your software feels like it was developed for Windows Vista, or you’re constantly wondering how you are going to keep your data safe. Whatever the case, it can be fixed. In today's blog, we’ll go into how to rebuild your IT plan from scratch.

Remember buying software on disks and installing it, computer by computer? Thankfully, those days are long behind us. Today, Software as a Service (SaaS) offers powerful advantages, especially for small and medium-sized businesses.

Let’s explore how you can benefit from these subscription-based tools. 

If given the opportunity, would you rather manage a room full of big, bulky servers to maintain an in-house data network, or would you prefer to decentralize your infrastructure to make it more accessible, redundant, and secure? A data center can help you do just that, and it’s not nearly as difficult or as complicated as you might think to utilize one.

Running a small or medium-sized business means juggling countless priorities. You're focused on your customers, team, and bottom line… but what about the technology that powers it all? 

Often overlooked, your IT infrastructure is far more than just the computers on desks. It's the complex web of network equipment, essential software subscriptions, cloud services, and even the personal smartphones and tablets your employees use for work. Keeping this entire ecosystem running smoothly and securely is a significant challenge for many SMBs.

An expiration date helps to make sure you aren’t buying fast-turning foods at the grocery store, and now, the technology industry is making strides to establish a similar standard. A new industry report recommends new legislation pushing for End-of-Life (EoL) disclosure, which would, in theory, allow businesses and consumers alike to make more informed purchasing decisions. What does this mean for your business?

One of the biggest things that businesses need to consider today, from an IT front, is how artificial intelligence fits in. One way many companies are integrating AI into their businesses is through chatbot technology. Today, we will tell you everything you need to know to get started with chatbot technology.

Running a small business comes with many challenges: managing customers, handling inquiries, scheduling appointments, and marketing your services, just to name a few. While these tasks are mandatory for the creation of a successful business, they can also be extraordinarily time-consuming. That’s where chatbots come in.

Skype, once a popular and beloved video chat platform, has reached the end of its rope (in a manner of speaking). Microsoft is discontinuing the 20-year-old communication application, instead focusing its efforts on Microsoft Teams. The last update to Skype will be on May 5, but that doesn’t change the impact Skype had on the development of modern communication tools.

The modern business is more technologically driven than ever before, but there are some out there who haven’t embraced the benefits of technology and have alternatively chosen to stick with their more analog, tried and true methods. In today’s blog, we’ll discuss why technology is important and how to get started if your business is stuck in the 20th century.

Absolutely nobody likes dealing with passwords. They’re annoying, hard to remember, and yet, somehow, hackers seem to have no problem cracking them. That’s where password managers come in. They take the stress out of remembering a hundred different logins while keeping your business secure. If you’re still relying on sticky notes or using the same password for everything so you can remember it, it’s time to make the switch.

Smart speakers have been around for a while, but let’s be honest—they haven’t exactly changed the world. Sure, they’re great for playing music, setting timers, and answering random trivia questions, but beyond that? Not much has evolved. So, how did we get here, and what’s next? More importantly, can they actually be useful for businesses, or are they just another gadget collecting dust?

The entire purpose of modern IT is to improve the processes that work requires us to do. Today, we wanted to address a few business priorities—productivity, cybersecurity, and accessibility—that the right tech can help you accomplish, explicitly exploring how different tools can contribute to your success.

If I were to ask you what technology your business possessed and where it all was right now, could you give me an answer? If not, you’ve demonstrated the importance of keeping an accurate inventory of your business’ IT.

So, let’s go over some best practices to make managing your business’ IT inventory more effective.

We’ve all had to confirm we’re not a computer when attempting to log into an account. This is the core purpose of what once was called CAPTCHA… the Completely Automated Public Turing test to tell Computers and Humans Apart. However, it seems surprising that computers don’t easily overcome these simple-seeming tests.

Let’s dig into why these simple tests actually are effective at differentiating between human users and automated bots.

We can’t tell the future—no one really can—but it is both possible and vital to make predictions based on present trends and current events. Let’s look forward to the rest of this year to see what predictions we can make for business IT and the notes we should all take over the next few months.

New technology is always a bit intriguing. It can also be scary for some. Business owners typically only see the cost, even if it presents solutions to their organizational problems and can err on the side of caution as to not too much strain on their budget. There are a couple of really cutting-edge technologies businesses can use today that can help them confront problems they have. Let’s take a look at them in today’s blog. 

Hardware is far from the most fun topic for a business owner to learn more about, but that doesn’t diminish its importance. If you want to ensure your business stays ahead of the game, then you need to be strategic about your hardware implementation. Otherwise, you risk falling behind, put your business in danger, and—even worse—imperil your budget. Today, we want to help you get the most out of your hardware, long before you have to invest in anything new.

Running a small business is no easy feat, especially when it comes to managing supply chains. You’ve got to keep track of suppliers, shipments, inventory, and customer demands—all without losing your mind. Luckily, technology is here to help. Let's break down some of the key tech tools that small businesses are using to make their supply chains smoother and more efficient.

With so many devices connecting to the Internet, it’s natural that a term would emerge for devices that don’t typically have Internet connection, but nowadays do anyway: the Internet of Things. Businesses can leverage the IoT to take advantage of incredible benefits, but these devices come with an inherent security risk. Why does the IoT matter for businesses, and what can you do to keep your organization secure?