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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

We Need to Flatten the Curve of Cybersecurity Risk

People have been examining the COVID-19 pandemic and the resulting economic and social shutdown from every angle. Unfortunately, some of those people took it as the opportunity they’ve been waiting for to try and steal data and in some cases money from unprotected and unprepared people and businesses online. Let’s examine how the events surrounding COVID-19 have had an effect on cybercrime.

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VoIP Is a Complete Game Changer

Businesses of all types rely on their telephone systems. Today, there is an option that can revolutionize any business’ communications platform, and do so for a fraction of the cost of a traditional telephone system. Today, we’ll take a look at VoiP and why it’s such a good option for your business.

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Why Managed Service Providers are Your Best IT Support Option

Managed services have quickly become the most reasonable option for businesses of any size to use, and based on what we’ve seen recently, will soon be the only real option for most operations. However, when considering the managed service option, you need to make sure you find a provider with the following capabilities and service offerings:

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For Many Businesses, Working From Home Might Stick

Skipping the commute, wearing comfortable pants, and foregoing everyday office distractions has become the new norm during the COVID-19 pandemic, but it’s very likely that the businesses that do well with a remote workforce might continue to keep operating that way even after we’re all able to see each other again.

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Cutting Costs Doesn’t Mean Sacrificing Support

If you’re trying to minimize your operating costs to improve your budget, it is important to keep in mind that sacrifice isn’t your only option. Instead, you also have the option of streamlining and minimizing some of your larger expenses by enlisting a managed services provider and the more sustainable business model we adhere to.

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How to (And How Not to) Approach Remote Work

Many businesses are currently finding the best course of action for them to take right now for the good of their employees is to adopt remote work policies. However, this puts a lot of responsibility on the employees to conduct themselves appropriately and spend the time they should be working diligently.

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It’s Time to Rebuild Your Business Continuity Process

Every business needs a continuity plan (BCP) so that if their business is forced to deal with problems that arise for any reason, that they have a working plan to get the business back up and operating as intended quickly. It’s one thing to have it all written down on paper, outlining how things are supposed to go, and quite another thing to have a working strategy when faced with operational interruptions. Today, we’ll go through some of the basics of business continuity to help you understand all that goes into a successful plan. 

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Communication Practices to Keep Everyone on the Same Page

A lot of people have been working from home for the better part of a month, but the rise of the remote worker was happening long before the COVID-19 outbreak demanded people work from home. Today, business owners that wouldn’t typically be in favor of a remote workforce are starting to come around as they see comparable productivity and less overhead costs than normal. With their remote workforce doing pretty well, one problem that these business owners are seeing is periodic miscommunication. Let’s take a look how to improve your company’s remote communications with technology you probably already have access to. 

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Rethinking Your Budget for a New Reality

With the COVID-19 outbreak forcing businesses into unenviable situations, it’s probably not surprising that business owners and decision makers are looking at what expenses they need to cut in order to keep their businesses afloat. Today, we’ll discuss the trends we are seeing and how managed IT services can be a godsend in situations like this.

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How to Achieve Productivity while Working Remotely

Productivity is a concept that has long been viewed as the gold standard in businesses. However, with so many businesses currently transferring to remote operations in the face of the Coronavirus pandemic, it can be challenging for all involved to work as productively as they would while in the office. On the other side of the coin, the right behaviors can make it quite effective. 

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If Your Business Isn’t Considered ‘Essential’ You Need to do This

New York State, along with many others, have mandated a stay at home order as part of their social distancing policy. As such, most businesses have to close in response to the coronavirus crisis. There are, however, 12 business sectors which are exempt from this order, and can remain open because they are considered essential. Do you know if your business is considered essential? Read on to learn more.

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What are Tech Industry Giants Doing About COVID-19?

While COVID-19 has largely dominated the public awareness and created huge shifts and interruptions to businesses of all sizes, small businesses have clearly been impacted the most--essential and non-essential businesses alike. Of course, this doesn’t mean that large enterprises and corporations aren’t also affected. The difference is, these enterprises and corporations are sometimes better equipped to do something about it… which many have.

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A Bit of Fun Can Get Work Done Faster

When you want your workforce to operate more productively, and engagement has been shown to have positive effects on productivity, it makes sense that you would want to actively promote activities that have been shown to improve engagement. One approach that many companies and organizations are now embracing is gamification. Let’s discuss the concept of gamification, and how it might benefit your business.

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HIPPA and the End of Windows 7

Back in January, Windows 7 reached end-of-life. This doesn’t cause your Windows 7 computer to stop working. However, without support and updates, Windows 7 will slowly, but surely, develop security holes. Any software unable to be updated is by default HIPAA non-compliant and that includes any computer still using Windows 7.

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Managing Your Business and Remote Workforce During the COVID-19 Pandemic

Companies around the world have or are finding the need to send their workers home to prevent the spread of the novel coronavirus. For many business owners, managing your staff remotely is a brand new paradigm. Here’s what you need to know.

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Backup Delivers Peace of Mind in Times of Crisis

With most businesses dipping into their disaster recovery strategies, and millions of workers either out of work or working remotely, it is honestly a great time to remind you that March 31st is World Backup Day. This is a day where we help promote the idea of taking backups of your crucial IT systems to ensure that you have access to your important information if a disaster were to strike your business.

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In the Age of Coronavirus, Now’s the Time to Reconsider Telework

New York State recently mandated a stay in place order, requiring only essential businesses remain open and all others have their employees stay at home. The goal is to reduce the spread of coronavirus, by increasing social distancing. The best way to do this is by having fewer employees physically in the office. For telecommuting to be successful you need to have a plan in place before you need to use it. Here are 5 steps to allow your employees to work from home in the age of coronavirus.

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Is Your Business Prepared to Deal with Coronavirus?

World events have always had a big impact on the banks that one finds on Wall Street, but in many ways, the one that coronavirus (COVID-19) has demonstrated has been unprecedented. As such, it almost provides a case study of the importance that disaster recovery planning has for any business… Wall Street institutions included.

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Understanding How Technology Impacts C-Level Business Roles

We’ve all heard the title CEO before, business shorthand for Chief Executive Officer. In fact, it may be a title that you hold yourself. While the CEO of a company is undoubtedly important, it is crucial to consider what other c-level roles should also be filled. As a technology-centric company, we often consider roles like the CIO, the CTO, and soon enough, the CDO to be just as important. 

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Why Should You Outsource Business Processes?

There quite a few reasons that it makes sense for a small-to-medium-sized business to lean on outsourced assets. Let’s go over a few of the biggest benefits that you could see from bringing on these kinds of services, from both a financial and operational stance.

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How to Use a CRM Effectively

There are a lot of businesses that depend on their Customer Relationship Management (CRM) platform. It’s not just used to manage their customer relationship, it also helps with production, invoicing, operations, human resources, and more. Today, we’ll take a look at the CRM and see how strategic use of this platform can help build your business. 

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How to Judge the Quality of an IT Provider’s Services

It’s a safe assumption that your business relies on some technology in order to operate (after all, you are reading a blog on the Internet). As a result, it is likely that you will require some level of IT support at some point. While this may sound like something simple enough to find, you need to keep in mind that not all IT service providers will necessarily provide the same quality of service.

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Defining Shadow IT and Its Risks

IT administrators are pretty particular about what software is used on the networks that they manage. This is not because we have any vested interest in the software itself, it’s because of the inherent reliability of the software they manage. They’ve tested it, they manage it, they know it. When an organization starts dealing with employee-downloaded software--especially if there is no procedure in place to report additions to IT--they can quickly lose control over the network. 

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What Happens During an IT Assessment?

With technology being deployed to help businesses solve all manners of operational inefficiency, it’s often difficult to pinpoint what IT will work best for your business. Organizations of all types look to technology; and, at some point you need to ask yourself if your technology is set up to help reach your business’ potential. 

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The Value That Managed IT Services Bring to the Table

We’re always trying to get our message out, sharing how our services can bring value to just about any kind of business - including nonprofits and municipalities - seeing as just about every business today relies on technology to some degree. Here, we wanted to demonstrate how that value can present itself through managed services.

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Are You Providing Internal Communication Capabilities?

Businesses have a variety of communications to manage, including their internal ones. For many, this may be put on the back burner, as they prioritize their operational and sales-encouraging communications. However, internal communications are just as crucial, which is why we’re going over some of your options here - and how you need to use them.

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How Improving Communications Improves Your Business

If you were to search Google for “the most important thing for a company to be successful,” there appears to be a wide range of answers - from team management, to sales skills, to relationship building, to decision making. However, among the vast majority of the results, there was one common thread: the ability to communicate. That’s why we’re exploring how to best communicate with people associated with your business.

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Technology Concerns Heading Into 2020

For most businesses, technology has a major role in what they do. They use it in all manners of ways, but there is no question that it has become a driving force for business. As the calendar flips to a new decade, we thought that it would be good to take a look at what the 2010s brought us, and what to expect in the 2020s. 

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Sometimes Printing Just Doesn’t Make Sense (Or Cents)

There was a time when business was run through the printer. These days, there are many digital solutions that can really limit the need for high-volume printing. Today, we’ll take a look at how the average business can cut their printing costs and do it while improving their business using print management.

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Spend Smartly… Invest in an MSP

While it is true that many small and medium-sized businesses don’t have access to the resources enterprise-level businesses do, they don’t have to find themselves on the outside looking in. By partnering with an MSP, SMBs can have access to the same IT resources as larger organizations at a price that is within their reach.

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Co-Managed IT Can Help Fast-Track Tech Integration

Typically, when a business decides to upgrade their technology it is out of necessity. Either the business grows fast and starts to outpace the existing tech or it is burning through capital and has to find a solution to help optimize its operational efficiency. Of course, a business could very well think that some new technology will improve their profitability, or it could be mandated to change by regulation. 

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Why a Cloud Backup Is a Necessary Part of Your Business Continuity

Modern businesses generate a lot of data, some of which they couldn’t really function without. This makes the prospect of data loss especially dangerous, making a data backup imperative. Today, cloud computing is seen as the premiere option in terms of data redundancy and availability. Today, we’ll look at why you want to consider storing your backed-up data in the cloud.

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Which Email Platform is Better for You, Outlook or Gmail?

Email remains an incredibly useful tool in the business setting, assisting with a wide variety of communication needs. However, in order to make the most of your emails, you need to have an email client that permits you to do so. Here, we’re pitting two major email clients against each other to see which one offers the features that best suit your business and its needs.

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A Backup Protects Your Business from Issues of All Kinds

Data has effectively become another currency - and just like any other currency, some is much more valuable than others. This is especially the case where your business’ data is concerned, and why it is so crucial that you keep it safe.

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A Brief Review of Backup Strategies

For the modern business, not having a backup system in place is inexcusable. If you use digital data to run your business, you need to protect the data you can’t replace by having it backed up regularly. Some businesses have been around long enough to have files that don’t have any practical application in the course of business. You don’t need this data, and you don’t need a copy of it. Today, we will discuss how to select and choose which pieces of data you should seek to protect. 

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What Value Do Managed Services Offer? Secondly, Support

It wasn't too long ago that we had to lug a computer into the shop to get it fixed if something were to go wrong with it. Frankly, with the pace that business is conducted at today, this approach simply isn’t effective for businesses any longer. Now, with the support of a managed service provider, support is available much more efficiently and affordably than ever. Check out our series for more information into other subject. 

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What Value Do Managed Services Offer? Firstly, Proactivity

Why do we focus so strongly on business productivity? In many cases, it can be boiled down to a basic equation: the more productive a business is, the greater the value that its actions will have. This is just one way that managed services can bring a business value - by helping to make its actions more productive. That’s why it is only fitting that we look at productivity in this first installment of our series examining the added value that managed services provide.

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Big Data Is Revolutionizing Business

Traditionally, small businesses don’t use their data in the same way as larger companies. This is largely because they may not think they have a lot of data. Well, I’m here to tell you that even small businesses can have big data. Let’s go over three ways small business can use their data to their benefit.

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How Business Communications Make Your Processes Better

Business communications, which is the succinct way to say the sharing of information between people both internal and external to a company, is a key player in that company’s success. Here, we’ll analyze the different types of communication that a business could leverage, and the solutions that best enable them.

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Oneonta Employers Should Look to Local Schools for Prospects

Every summer, there is a new crop of recent graduates seeking employment opportunities. This is especially true here in Oneonta. Area businesses should be paying close attention to these young graduates and trying to entice them into employment, as they are likely to have fostered precisely the skills these businesses are seeking.

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A Computer Procurement Guide, Part V

We have finally reached the end of our guide to help you purchase your next computer. In the other four parts, we covered how you could identify the specifications your device would need for your intended use of it. Here, we’ll review some other assorted considerations to keep in mind as you finalize your new device.

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A Computer Procurement Guide, Part II

Part two of our desktop buying guide will dig into the details of RAM, or random-access memory. We hope to clear up misconceptions about what RAM actually is, as many users don’t understand the difference between storage and memory. Who knows? You might learn a thing or two to take with you when you purchase your next desktop.

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Help Desks Help Remedy the Following IT Problems

Downtime is a major problem for businesses, and it’s largely a result of technology taking over the workplace. Since many jobs rely on technology to be done properly, it stands to reason that broken-down technology can pose a considerable issue for businesses--not to mention the costs that are associated with downtime and maintenance. A help desk can alleviate some of the pressure that the average employee feels as a result of relying on technology in the workplace.

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Evaluating Your Business’ Information Technology

It’s imperative that you keep your IT infrastructure under control, but many organizations push it to the side. The problem is that ignoring IT often makes it so that you aren’t properly evaluating your technology infrastructure and support, meaning that you could be wasting time and resources that would be better spent elsewhere. Ask yourself the following questions to determine whether or not your IT systems are being maintained properly.

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You Can Attribute a Lack of Productivity to Downtime

Business owners try to avoid downtime like the plague, but it’s often a challenge to do so. The impact of downtime can be devastating for even the most well-to-do business, and this is even more so the case when you bring profits and bottom lines into view. We’ll take a look at how you can calculate the cost of a downtime event.

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4 Reasons You Should Implement Company Lunches

“One of the very nicest things about life is the way we must regularly stop whatever it is we are doing and devote our attention to eating.” – Luciano Pavarotti

While breakfast is commonly known as the most important meal of the day, lunch can be an influential part of the workday, especially where team building and morale is concerned. Here at Directive, we’ve long used our Crock-Pot Thursday lunches as a means of creating a more cohesive team.

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Backup and Disaster Recovery Can Keep You from Losing It All

Backup and disaster recovery (BDR) might seem like a singular process, but in reality it’s more of a combination of processes that work in tandem with each other. Backup and disaster recovery both require a different perspective and approach in order to make sure they play nicely with each other. We’ll attempt to address this difference and give you the information needed to make the best decisions possible for your solution.

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Automation Growth and Your Business

Automation has been a hot button term for some time. Whether it is in reference to robots that manufacturers use to make their assembly lines more effective, the integrated workflows that today’s customer relationship management software presents, or A.I. crawling through mounds of data to help an entrepreneur better understand his/her business, automation is helping businesses move faster and be more agile. Today, we will look at how organizations are using automation, and how, even if it isn’t a big part of your business strategy today, it will need to be in the future.

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Productivity Can Be Stymied By Using Too Much Data

In business, productivity is the goal. Unfortunately, there are so many interruptions in the workday, you absolutely have to capitalize on the moments where you’re in the groove. To find the groove more frequently, and to measure the ability of workers to find their groove, companies have started using trackable systems fueled mainly by their management software--typically a CRM, but sometimes a larger, more integrated solution--to pump out metrics designed to give managers an idea how their teams are performing, and give them an idea about how to best utilize them. 

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Instant Messaging Tips for Greater Productivity

Communication is a key part of the workplace, and modern tools have made it more efficient than ever before to stay in contact with one another. One of the most important tools in the modern business’ repertoire is instant messaging, which is somewhat challenging to utilize without a way of ensuring productivity and professionalism.

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Is Offering Remote Work a Benefit for Your Business?

Technology has become so commonplace in the office environment that work can be done from just about anywhere on any device. This has led to many organizations implementing a remote workforce--at least some of the time. There are actually several benefits to remote work, even for the employer, surprisingly enough.

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Tip of the Week: Stretch Your Legs and Get Healthy at Work

The office is a place where work gets done, but it’s also known as a sedentary lifestyle. Workplace wellness programs might be an $8 billion industry, but the effectiveness of these programs has yet to be determined. Let’s take a look at what kind of office wellness programs might work for you.

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There’s a Wealth of Young Talent in Oneonta... Here’s How to Keep Them Around

Here in Oneonta, we have not one, but two institutions of higher education… which means we have quite a bit of talent being developed locally. In 2016, 2,003 degrees were awarded by our local universities - and one of the most popular majors, Business & Managerial Economics, provides a resource that can assist in making educated business decisions. It only makes sense that businesses around Oneonta would want to keep this kind of talent around.

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Oneonta Businesses Shouldn’t Write Off Older Workers

Let me ask you something… how would you describe your ideal employee? Many people would rattle off a list of qualifications and personality traits - dedicated, focused, and experienced - with little issue, but seem to never be satisfied with the experience level of their young applicants. However, another group could make a great source of promising candidates: older workers.

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Technology Small Businesses Should Be Investing In

As small businesses have to do more with less, they’ve been increasingly looking to technology to fill the gaps. The problem is that many small businesses feel like the big tech companies don’t understand their needs. If you feel like the technology options you have at your disposal don’t necessarily fit your business’ needs, consider that these robust solutions have all the functionality that you need to manage your own business processes. Today, we’ll take a look at some of the enterprise technology SMBs are using to move their businesses forward and some of the considerations you may need to make to leverage a software solution that doesn’t seem like it fits.

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You’re Training the Business’ Future, Not Your Replacement

Planning for your business’ future is a critical activity to carry out, and we aren’t just talking about next quarter. You need to be sure that you are ready to accept that today’s status quo  isn’t permanent. Your business or your position should grow, which means that you and your employees are going to need to embrace more responsibility and authority, exploring different roles.

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Managing Millennials May Be Challenging, But Worth It

Generation Y (or Millennials, as they are more commonly known) have a rough reputation in the business world. Whether they’re being blamed for the death of entire industries or mocked for their fondness for avocado toast, it isn’t often that millennials are taken seriously - especially in the workplace. However, if nurtured correctly, this group has the potential to produce some of your top performers. Here, we’ll get into how to do so.

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What the Modern Worker Expects at His/Her Job

There aren’t many happier moments for a person than when they score their first big job. The opportunity to use the skills they have learned, and to pay off some of the debt that knowledge set them back, are two activities most people who are in this position relish. However, you can’t expect these opportunities to keep your employees around forever... you need to meet (and sometimes manage) their other expectations of the workplace.

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IT Consulting Brings Clarity

In today’s competitive business environment, you need all the help you can get. One of the biggest advantages you can achieve for your business is to take advantage of a trusted and reliable managed IT provider that can give your organization advice on how to navigate the murky waters of the technology world.

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How to Avoid Business Complacency

As a business owner, you need to be able to see the fine line between being comfortable with your position and being dangerously complacent. Otherwise, you run the risk of hindering your business’ growth, or even actively sabotaging its success. Let’s review why this is.

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What is Managed by a Managed Service Provider

Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues, but trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.

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4 Decisions You’ll Make About Your IT

Business is never quite as simple as it’s made out to be, and nowhere is this more true than with your organization’s IT. Today we will be covering some of the most important parts of your IT’s decision making that will need to be addressed, questions and concerns included, especially in regard to business-critical functions.

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How to Plan Your Data Storage Needs

If your business is looking to use technology beneficially, the ability to store data is going to be a major consideration you are going to have to confront. After all, not having enough storage space, or having too much, can be major problems for most businesses. Today, we’ll ask some of the most pressing questions you’ll need to answer to get the right (and the right amount of) storage space for your needs.

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Taking a Look at a Manufacturer’s IT

Manufacturing products is still a major part of the western economies; and, like other businesses, manufacturers are using information technology to fuel and manage their supply chains and business processes. We’ll take a short look at what IT manufacturers use, and how it helps them forge their business ahead.

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Tip of the Week: Excelling at Teamwork

How well do your employees collaborate with one another? Teamwork is essential to the success of any business, but it’s often something that doesn’t come naturally to some users. These days, there are ways you can make communication and teamwork more effective and efficient for your workforce. This week’s tip is dedicated to making this work.

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Ask Your Managed Service Provider These 6 Questions

Your business’ technology solutions might be a major point of contention for your bottom line, but that doesn’t mean that you can’t create value with it. In fact, one of the best ways you can create value for your business’ IT is by implementing a better way of managing it. We’ll walk you through what it means to shift from break-fix IT to managed IT services, as well as what questions you should ask to expedite the process.

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Automation is Sure to Have an Effect on Workers

Automation does nothing but help businesses, but can the same be said for the people that work at these businesses? With more systems relying on some semblance of artificial intelligence, smart automation could replace up to a quarter of the current workforce over the next ten years. Today, we will take a look at the importance of profitability and how AI is likely going to usher in a whole new era of human existence.

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Analytics Can Fool You

Businesses today are doing more than ever to utilize the data they take in, and it shows. They are operating with more knowledge about their business, and thus are able to successfully create a usable knowledge base that, for some, will allow them to predict positive and negative market dynamics fairly accurately. After seeing how this platform can positively affect individual businesses, many other businesses are taking to the strategies. The problem that many businesses encounter, however, is that they are woefully unprepared to utilize analytics; or, they read too far into them. Today, we’ll take a look at data analytics and confront some of the problem's businesses are having.

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Is Having a Constant Stream of Notifications Necessary?

Anyone that has used a computer is familiar with the following scenario. A friend tells you a story about an app that is really useful or fun so you take a chance and download it. After you download and fire it up, you get a pop up asking if you want to allow notifications from that app. You blast “yes” just to get to the application and sometime later, you are asleep or working and you get a notification from the company behind the app you downloaded. Then you get another one, and another, and since you’ve blasted “yes” on 25 little pop-ups, you are getting a constant flow of notifications that you could completely do without.

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If You’re Struggling Due to Cash Flow, You Aren’t Alone

Between you and me, how is your business doing financially? If you answered with something along the lines of “not great,” you are certainly not alone. Cash flow is an issue for businesses all around the world, as a recent report from Intuit makes all too clear.

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3 Things You Can Do to Hold More Effective Meetings

Do you ever feel like your business’ meetings simply don’t go as planned? These are often the most dangerous kind of meetings, as employees who have better things to do may find that meetings aren’t a great way of using their time (or their skills) properly. If you are having meetings that just seem like a waste of time, it’s your responsibility to start thinking about how you can improve them. Here are a few tips:

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We Break Down Break/Fix

In business today outsourcing your IT management or project management is routine. It wasn’t always so. For the first couple of decades of IT for business, that was the only way you were going to get a piece of technology up and working again without massive capital investment. Today, we will take a look at the break/fix method to IT management and how it is far more expensive than you may think.

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Don’t Make the Solutions More Complicated Than the Problem

The act of “yak shaving,” also known as “bikeshedding,” is a specific kind of procrastination that can hold you back from getting the most out of your workday. This week’s tip is dedicated to explaining what this nonsensical phrase means and why it’s beneficial to keep your employees on track.

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Is Your Effort Getting Things Done?

You can’t have a successful business without a little bit of productivity. Unfortunately, some office environments can have a negative influence on the way your employees get their work done. Take a moment to ask yourself this question: “Are you simply busy, or are you actually being productive?”

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Small and Medium-Sized Businesses Need to Prioritize Data Management

For the small business, being more efficient with resources can make a massive difference. In fact, it can be the difference between organizational sustainability and organizational failure. The bottom line is that, no matter how big or small they are, today’s businesses need to be smarter to compete. As a result, some businesses have begun to utilize data management platforms (DMP) in order to put themselves in a better position to understand their business, their market, and their customers. Let’s take a look at the DMP, and how it works to help businesses like yours be more effective.

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Social Media Can Help and Hurt Any Business

In many ways, social media is the defining characteristic of the information age. It has transformed the way people communicate, market their products and services, and it has brought a litany of issues into the public consciousness. On the other side of the coin, social media currently costs many business billions of dollars a year in lost productivity. Let’s take a look at the pros and cons of social media, and how your business can put yourself in a net-positive position regarding the technology.

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How Automation Rejuvenates Productivity

There are some cases where productivity is a challenge, especially in the case where you’re being asked to work on something repetitive or monotonous. To make these tasks more bearable, automation solutions can be used. Although, depending on the purpose, they can become an integral part of your business’ productivity strategy.

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Tip of the Week: How to Calculate the ROI of Anything

All businesses are part of their respective markets, and depending on that market, the business will implement technology solutions designed to help them best cater to their business. However, you should only implement technology that can yield a satisfactory return on investment, or ROI. We’re here to help you get the most return on your investment as possible.

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A.I. Growth and Data Analysis

If machine learning is one of those technologies that you keep hearing about, but don’t quite know exactly what it is, you aren’t alone. Most people only know that it has something to do with A.I. Some of the most successful businesses in the world are using machine learning, and its artificially intelligent capabilities to improve their offering or effectiveness. Today, we will begin to explain what exactly machine learning is and how it is beginning to work for businesses just like yours.

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The Future of IT; 2019 is The Year Your Business Hires a Managed Service Provider

Chances are that if you are a business owner that has been in business for a decade you’ve seen how emerging technologies have changed the face of business. Technologies like cloud computing have opened up opportunities for many businesses to get the powerful computing infrastructures they need without massive upfront costs. As this trend continues, the IT services has begun to move past core IT management and support and onto providing real solutions for the modern business. Today, we will look at how the Managed Service Provider (MSP) is at the forefront of a data revolution that has no end in sight.

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Can You Stay Productive In the Face of Constant Distraction?

The modern office is filled with distractions, and that’s to say nothing about the everyday user’s life. With so many devices and notifications interrupting focus for users all over the world, it’s more important than ever before to have a strategy for how to deal with these issues and become as productive as possible in the workplace. Today, we’ll be discussing some of the biggest distractions in the workplace and how your employees can overcome them.

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What To Do When You’ve Had Enough of Your Broken Technology

Chances are that you’ve dealt with the following scenario: You are working along fine and you try to open an application only to be rebuked by an error message on the screen that tells you that there is some type of critical error. You close that out hoping that it was a one-time exception, but nope, it pops up again. You think to yourself, “Why does this always happen?”

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3 Backup Nightmares You Don’t Want to Happen to You

Your business needs to have data backup and disaster recovery, period. There is no exception to this rule. The hard truth of the matter is that your business is risking far too much by not implementing data backup and disaster recovery. Today, we’ll examine scenarios in which a business might find its data threatened, as well as how modern businesses can keep their data safe, even when the world seems out to get them.

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Strategizing Your IT Leads to Better Business

Business technology continues to grow in importance for the small and medium-sized business, especially as many prepare for 2019. Where enterprise-level companies have long been using technology to bring people together and drive overall productivity, many SMBs are new to these opportunities. The availability of cloud resources, coupled with shifts in security, mobility, and other core technologies, makes it important for every organization, no matter what size, to have a comprehensive technology strategy.

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Signs That Your Business Needs to Upgrade Your Crucial IT

Chances are if you are in business today, there are a lot of devices on your network that you haven’t touched in years, might not be using, or don’t even need. Unfortunately, there are times when the technology you have doesn’t really do much other than take up space. If you feel like you are spending too much on your technology, you may not be wrong. By finding the IT that helps your business do business better, and scrapping plans for implementing technology that doesn’t provide sustainable returns may be a good strategy.

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Human Error is a Major Problem for Businesses

There is always going to be user error in the workplace. Even the best workers make mistakes sometimes. You naturally want to reduce these occurrences as often as possible, but for the purposes of training and whatnot, you want to assume the worst: that any worker, even the most dedicated veteran, could potentially make a business-ending mistake. Thankfully, there are ways you can make sure this doesn’t happen for your business.

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Instant Messaging Is a Valuable Tool for Businesses

Once thought to just be a cool feature of the Internet--or the entirety of the Internet to your Great Aunt Maddie--instant messaging has a long history on the web. In fact, one could argue that it was the first great Internet-based application. Today, we take a look back at the history of Instant Messaging and how your organization can use it to create a better business.

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A Busy Staff Isn’t Always a Productive Staff

Productivity is one of the most vital parts of running a business, as without it no work can get done. Even if your employees look like they are keeping themselves busy, a study from the Harvard Business School suggests they may not be as busy as you think they are. How does this work, and what can you do to resolve this issue?

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Just How Important Is the Data Recovery Process?

Data recovery can make your break your business’ continuity plan, and you absolutely cannot underestimate how important this is for the future of your organization. There are countless ways your business could lose data, and if you encounter even a single one of them, your organization could be put at serious risk. We’ll take a look at operational data loss and how your organization needs to strategize data recovery.

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Co-Managed Services Can Help Build a Better Business

Let’s say that your organization has experienced considerable growth over the past couple of years. It’s not outpacing your IT infrastructure, and the cracks are starting to show in more ways than one. This makes it difficult to plan for the future, implement new IT initiatives, and react to issues as they crop up. If your business doesn’t have an internal IT department heading these developments, outsourcing can be a viable option to make sure all of your organization’s technological needs keep your progress moving forward.

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Improving Your Collaboration Can Improve Performance

With the exception of a sole proprietorship, a business of any size relies on its team in order to function properly. As a result, this team needs to be able to work together towards a common goal in order to succeed. To accomplish this, collaboration technologies are becoming more and more common in office environments, and generally benefit the performance of the business in its operations.

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Fake Tech Support Knows Way More than It Should

Tech-support scammers traditionally are people who dial random numbers and try to convince the people on the other end of the phone that their computer has problems and they can fix them if the user allows them to remote into the device. They use tactics that are as generic and vague as possible, to avoid having to mention any specifics; and, since some people (especially those who have computers that are a few years old) find that their system’s performance is sluggish, they will give these people access. This typically ends in disaster.

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How Much Time Do You Spend Managing Vendors?

Vendors… how many do you have to deal with? Chances are, quite a few. Now consider how much time is spent managing each of them. Wouldn’t it be nice if there was some way to reduce this time to effectively nothing? Well, we have some good news for you.

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Help Desk Support Benefits Small Business

Technology support can be one of the major pain points for businesses, and it’s not something that your organization wants to invest in without thinking about the details. Technology support as a service has a lot to offer when compared with the break/fix method. We’ll help you make the right decision by explaining why remote IT services are a major benefit for any business.

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Can You Afford Your IT Initiatives?

Your operations are, more or less, contingent on your budget. As such, your business will rely on its budget to guide it fiscally through the next year of operation. Unfortunately, IT resources care little about your budget, and you can see this in how unpredictable it can be. We’ll discuss ways that you can keep your IT budget from breaking the bank, as well as how you can improve success over time through proper management of your IT assets.

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How to Intelligently Approach Business Analytics

A solid business decision needs to be based on more than just a gut feeling. It takes quantifiable data to choose the right path for your company, leveraged in a process known as business analytics. Today, we’ll explore this process, as well as discuss a few ways you can use it to your advantage.

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Getting Our Bearings: The State of Business Technology in 2018

At every turn, it seems as though there’s another best practice or upcoming trend to learn and implement in the realm of business technology. Are you doing all you can to keep your company up to date, relevant, and competitive? Below, we review some of 2018’s biggest IT revolutions so far.

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Is E-Commerce an Option for You?

The Internet has made quite a few common processes easier, including buying and selling goods and even services. However, while e-commerce is experiencing extreme growth, it may not be the right fit for every business. There are a variety of considerations to balance out to determine if e-commerce is something that you should be leveraging.

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Incorporate Sales With Your SEO Strategy

When we think of SEO strategy, we usually focus on developing great content to drive visitors to our website in order to collect data, which will be used to optimize our SEO strategy to drive visitors to our website and rinse and repeat. However, what is often forgotten in our desire to drive traffic is the reason why we’re doing all of this in the first place: Sales.

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Leave Your Moving Stresses In Your Old Office

There’s nothing quite like signing off on your first business space. It’s like officially saying, “My business is up and running. Visit my office today!” What’s even more exciting, however, is when your organization is growing so quickly that your business space becomes cramped or too small to grow unhindered. Either way, the way you set up your office is going to be an important part of running your business.

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