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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Is it Plugged In? Avoid Wasting Time with PC Vendors

guy stressed out on phoneWe've all been there; dealing with long, annoying tech support, hoping to make that extended warranty worth while. Should you eventually speak to a human, you run the risk of running smack into a language barrier. Then, there is always the inevitable 'Did you turn off your computer and turn it back on?' Would you really be still on hold if you hadn't tried everything you could think of?

Wish it was possible to bypass the technical support jungle all together? Vendor Management is a service provided by Directive where we act as your single point of contact for all technical support needs. It's an underutilized service that allows small and medium business owners to worry about relationships with clients and company, not the manufacturer or vendor of your IT.

Since our techs are familiar with your software and hardware (not to mention your business goals), there is a chance that your issue will be repaired without contacting any sort of support. Even if the manufacturer support is required, our professional staff is able to relay the issues faster. We have also established working relationships with the majority of vendors, giving us a leg up.

Having a Directive tech on your extended team will be invaluable to your company and your IT hardware and software. Call us today 607.433.2200 for more information about how to enroll in Vendor Management.