Do you run into a scenario like this in your work? You are out of the office and you are made aware of a situation that has resulted in an irritated client. You call the client to make things right, and you successfully smooth the situation over. A while later the client wants to discuss something with you and he calls your personal phone directly. You try to politely direct him to use your business line, but over time, he makes your personal line his business’ support number.
