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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Run a Small Business? Here’s Why You Need an IT Consultant

The concept of deferring to an expert is not new, especially in terms of running a business. If your business encounters a problem in its plumbing, you call in a plumber. When it comes to your business’ IT solutions, there are professionals who can help with issues there as well: IT consultants.

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7 Surprisingly Hilarious Tech Statistics

b2ap3_thumbnail_you_have_no_idea_400.jpgIf you think you are not up to date on your tech jargon, don't feel bad. A recent study conducted by Vouchercloud.com asked 2,392 adults multiple choice questions about the definitions of common technology terms. The findings suggested that many of them were worse off.

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The 3 Biggest Ways You Can Help Your IT Department

b2ap3_thumbnail_we_can_help_in_several_ways_400.jpgA reliable and skilled IT department is integral for the success of your business. If your IT team is burnt out, overworked, or dissatisfied, operations will suffer and your network will experience one IT emergency after another. Just as you expect your IT staff to use best practices, as a business owner, you need to manage your IT staff as best as you can in order to ensure that your network will operate at maximum efficiency.

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4 Qualities to Look For In the Next Company that Services Your Tech

b2ap3_thumbnail_professional_vendor_relationships_400.jpgAs a small business owner, you want the best technology that will assist your company and allow it to grow. Not all technology vendors can do this for you. In order to get the most out of your technology, you need to separate the champs from the chumps. That’s where our vendor management service comes in.

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Do You Have an IT Professional Aiding Your Technology Choices?

b2ap3_thumbnail_b2ap3_thumbnail_outsource_it_400.jpg Who's in charge of making the decisions in your business concerning technology? Ideally, you want an internal IT manager or a CIO with IT experience calling the tech shots. However, many businesses don't have this luxury. According to a CompTIA survey from last November, 48 percent of businesses have managers making decisions about technology implementation that don't have IT experience.

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A Lesson from Y2K’s Unsung Heroes

b2ap3_thumbnail_proactive_one_400.jpgFifteen years ago, a simple oversight in technology development caused worldwide panic. The crisis was Y2K, and the fear was that, on New Year's Eve, computers would reset to 1900 instead of 2000, causing all technology to fail. Thankfully, New Years Eve came and went without incident and people got worked up over nothing. You've heard story, but you may not have heard about all the work IT companies did to save the day!

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Is Your Business Taking Advantage of New Technology?

b2ap3_thumbnail_technology_consulting_400.jpgFuturistic technology has been springing up in unexpected places lately, it seeks to aid previously unrelated household tools like ovens and refrigerators, and used as supplements to help people aid their everyday lives. It is highly advantageous to be on the cutting edge of new technology, as it is not only showing up to help consumers, but to aid offices and business owners around the world. Are you paying attention to the latest trends?

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Fixing a Computer’s Bing Bong Noise

b2ap3_thumbnail_itcrowd-400.jpgWith traditional IT support, there's room for humorous-yet-frustrating mistakes stemming from miscommunication. Having a user with limited knowledge about computers describe their problem to an IT technician with limited patience is a recipe for disaster. Thankfully, new IT support tools make communication between users and IT support much easier.

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