Directive Blogs

Nowadays, businesses take advantage of so many solutions that it can be challenging just to keep them all in line, let alone managing and maintaining them all. Of course, the most difficult part of using so much technology is affording it. While you could certainly invest in software licenses for each and every one of you users’ systems, there is an alternative that you should certainly consider.

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

A whole lot of technical training is what separates an average PC user from the IT technician servicing their malfunctioning computer. We know a lot about how technology works, and this knowledge is no guarded secret. In fact, we’re happy to share it with you.

When it comes to service jobs, there are two kinds: Those where the work is highly visible, and those where work gets accomplished behind the scenes. Each service is valued and needed, yet, one may receive more attention and recognition than the other. Managed IT service falls under the latter category, and we’re totally okay with that.