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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Products as a Service is a Big Part of IT Deployment

Nowadays, businesses take advantage of so many solutions that it can be challenging just to keep them all in line, let alone managing and maintaining them all. Of course, the most difficult part of using so much technology is affording it. While you could certainly invest in software licenses for each and every one of you users’ systems, there is an alternative that you should certainly consider.

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Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

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Why We’re Happy to Reveal Our IT Secrets

b2ap3_thumbnail_fix_own_computer_400.jpgA whole lot of technical training is what separates an average PC user from the IT technician servicing their malfunctioning computer. We know a lot about how technology works, and this knowledge is no guarded secret. In fact, we’re happy to share it with you.

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It’s Easy to Forget about Quality IT Service, and That’s Okay

b2ap3_thumbnail_good_business_through_good_it_400.jpgWhen it comes to service jobs, there are two kinds: Those where the work is highly visible, and those where work gets accomplished behind the scenes. Each service is valued and needed, yet, one may receive more attention and recognition than the other. Managed IT service falls under the latter category, and we’re totally okay with that.

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