live_phone

888.546.4384|607.433.2200

 

livechat icon

Live Chat Support

live_meeting

Live Online Meeting

WEB DESIGN SERVICES
  • support.directive.com
  • 888.546.4384 ext 250
  • Fax #: 607.433.2005

CREATE ACCOUNT

*

*

*

*

*

*

FORGOT YOUR PASSWORD?

*

Don’t wait any longer. Get started today!

 
 

Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How Technology Covers a Business’ Needs

If you look around your company, there’s a good chance that it has a lot of technology that you completely take for granted. No matter if you run a small retail store, a factory, or a multi-location office, your business needs IT to function properly. Today, we will take a look into several ways your organization can use technology to improve your business.

0 Comments
Continue reading

Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

0 Comments
Continue reading

The Future is Here: Domino’s Now Has Pizza-Delivering Robots

b2ap3_thumbnail_pizza_robot_400.jpgRobotics are making leaps and bounds in all sorts of different industries. Robots aid doctors with surgery, work in manufacturing plants, and perform countless other functions. Now, we can add “pizza delivery” to this list, thanks to a somewhat bizarre and extremely welcome innovation by the Domino’s pizza chain.

0 Comments
Continue reading

Tip of the Week: 4 Sure-Fire Ways to Improve Customer Service [VIDEO]

b2ap3_thumbnail_customer_service_400.jpgThe Internet gives customers a platform to be heard like never before. A customer’s opinion of your business dealings, when amplified online, can make or break your company. This reality requires modern enterprises to take customer service very seriously, which is easier said than done.

0 Comments
Continue reading

It Takes 10-12 Positive Customer Reviews to Make Up for One Negative Review

b2ap3_thumbnail_unhappy_clientele_400.jpgWe all like to think that our businesses are the most influential in our chosen field. However, the true scope of how true this is, lies not only in your expertise, but also with your clients. If they aren’t satisfied, you can be sure that this fact will reflect itself in your sales figures.

0 Comments
Continue reading

It Takes 10-12 Positive Customer Reviews to Make Up for One Negative Review

b2ap3_thumbnail_unhappy_clientele_400.jpgWe all like to think that our businesses are the most influential in our chosen field. However, the true scope of how true this is, lies not only in your expertise, but also with your clients. If they aren’t satisfied, you can be sure that this fact will reflect itself in your sales figures.

0 Comments
Continue reading

3 Signs Your Business is On Its Last Leg

b2ap3_thumbnail_start_up_problems_400.jpgWhen you first considered starting your own business, you thought nothing could possibly go wrong. You had so much hope for the future. But, things are a lot more complicated than that. You start to think the worst - your business is failing, and you don’t know what to do about it. When times get hard, do you throw in the towel, or persevere?

0 Comments
Continue reading

Tip of the Week: How to Respond to Internet Trolls and Online Criticism

b2ap3_thumbnail_internet_troll_400.jpgNot everyone you meet on the Internet is going to have the same opinion as you. This ordinarily wouldn’t be a problem, since most people are reasonable and can realize when not to open their mouth; but on the Internet, anonymity breeds a foul creature with a mind for mischief: The Internet troll. They often respond to posts and comments in a condescending or crude, obnoxious manner in a deliberate attempt to anger the original poster.

0 Comments
Continue reading

How Managed IT Services Improve Your Company’s Customer Service

b2ap3_thumbnail_msps_help_provide_great_customer_service_400.jpgOne common characteristic about small-to-medium sized businesses is that they're often stretched thin. When your company is pulled every which way, certain aspects of it begin to suffer. One area that should never suffer is customer service. Managed IT service can make things easier on your staff so they can focus on what’s important, like better serving your clients.

0 Comments
Continue reading