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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Your Small Business and AI

A significant and growing number of small businesses are either actively using AI tools or exploring their potential, motivated by the promise of increased efficiency, cost savings, and gaining a competitive edge.

It's an exciting movement, proving that AI isn't just for huge mega corporations. Small businesses are using AI for everything from generating marketing content and handling customer service inquiries with chatbots to analyzing customer data and automating back-office tasks. The goal is to compete faster and smarter.

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Want Your Team to Be More Efficient? Ask Yourself This One Question

Business is already complicated enough without having to remember all of your passwords. Unfortunately, logins and sign-ons are a necessary part of operations, and without them, work isn’t going to get anywhere. All that said, there is a solution to the problem of having too many accounts with too many unique credentials, and it all starts by asking a simple question.

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Why It Frequently Takes 3 Weeks for New Employees to Become Productive

Congratulations! After a long and arduous interview process, you’ve found the ideal candidate for your business. They’re enthusiastic and experienced, but as soon as they sit down, they realize that they aren’t properly equipped to do their job.

This is precisely how to start a new hire on the wrong foot. Not only is it discouraging for them, but it is also expensive for you. While it may be tempting to blame individuals in these situations, they actually indicate a systemic shortcoming in your onboarding process. The only effective way to prevent these outcomes is to create procedures that ensure everyone on your team—new people included—can fully contribute.  

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Tip of the Week: Make the Most of Your Windows Clipboard

The cut, copy, and paste commands are some of the most frequently used keyboard shortcuts in the modern office, but do you actually understand how they work? They make use of the clipboard, but not many people know what the clipboard is or how it functions. Today, we want to demystify the clipboard and break down how you can make better use of it on your Windows device.

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Weekly Micro Training - Cyber Stories: Passwords

Your password is the first line of defense between you and a cybercriminal—but if it’s weak, reused, or predictable, it could prevent you from staying safe online.

In this Micro Training, we’re continuing Cybersecurity Awareness Month with tips on what makes a strong password, why password managers can help, and how cybercriminals exploit weak or reused passwords.

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